In today’s competitive business landscape, businesses need the most efficient and effective way to market to, sell to, and service clients. CRM, or Customer Relationship Management, is the business processes and software that enable collaboration, performance improvement, and better business visibility across all customer touch points. If customer relationships are an important asset to your business, then effective CRM strategies and software are key.
Dodwell CRM is a powerful web based CRM system which enables you to do more with less, providing a central hub with instant access to the entire history of every customer or prospect. It reduces time-consuming, repetitive tasks and allows for more effective allocation of resources within your company. It integrates with business tools you already use, including Microsoft Outlook®, Exchange® and Office. Dodwell CRM can be easily configured to meet the specific needs of your business and enables managers and executives to gain insight into the performance of the business through dashboards and reports.
Sales Force Automation
Sales Force Automation (SFA) is an important CRM function that streamlines and enhances the operations of your sales team. SFA includes the key activities needed by your sales team including Lead Management, Opportunity Management, Account & Contact Management, Sales Pipeline Management, Sales Forecasting, Sales Analytics, and others.